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Support Beyond Go-Live
Keep expertise close as your needs evolve.
Ongoing Sage Intacct expertise, not a generic help desk, whether we implemented your environment or you already run Sage Intacct.
What this service is
Specialists who know your environment.
Who it is for
- Organizations we implemented, continuing from Implementation Support.
- Existing Sage Intacct customers who want a specialist partner.
- Finance teams without deep Sage Intacct expertise in house.
- Organizations planning growth, new entities or new systems.
Your organization keeps changing: new entities, new people, new reporting needs, new systems and new Sage Intacct releases. Support Beyond Go-Live gives you Sage Intacct specialists who understand how your environment is built, fix problems at their cause, and help the system change safely as the organization grows.
How we help
- 01Keep it runningTroubleshooting, configuration, reporting and approvals.
- 02Change it safelyEnhancements, entities, modules, integrations and new requirements.
- 03Help people workTraining, and administrator and user enablement.
- 04Keep improvingHealth reviews, release readiness and optimization.
Wherever your Sage Intacct started, support keeps it evolving.
If we implemented it, support continues from Implementation Support, through the sequence below. If you already run Sage Intacct and it is healthy, we start by learning how your environment is built, then support starts wherever you are.
- Hypercare
- Stabilization
- First Cycle Validation
- Knowledge Transfer & Administrator Enablement
- Ongoing Support
- Continuous Improvement
First cycles we check, where relevant: the first payment run, billing cycle, bank reconciliation and month end close.
Our support approach
How support works as your environment changes.
Support covers four kinds of work. Each business event tends to involve different parts of your environment, and we respond to each one differently.
Troubleshooting, configuration, reporting, and workflow and transaction approval issues. We find the cause, not only the symptom.
Enhancements, new entities, new modules, integrations and changing business requirements, with the effect on controls understood first.
Training, and administrator and user enablement, so new people get productive and knowledge stays in the team.
System health reviews, release readiness, optimization and process improvement, so the environment gets better over time.
Choose an event to see how support responds, and the areas it often involves.
How we respond
An approval is stuck. We find why the workflow stopped, whether rules, roles or data, and fix the cause without new workarounds.
Often involves: Workflows, Users & roles.
How we respond
A report change. We build or adjust reports and dashboards on the right dimensions of the ledger.
Often involves: Reporting, General ledger.
How we respond
An integration error. We trace the failure, fix mappings or validation, and reconcile the result.
Often involves: Integrations, General ledger.
How we respond
A new entity. We set it up using shared structures, then confirm approvals, access, reporting and consolidation still work.
Often involves: General ledger, Reporting, Entities, Workflows, Users & roles.
How we respond
A workflow update. We adjust workflows and transaction approvals as the process changes.
Often involves: Workflows, Users & roles.
How we respond
A configuration change. Depending on the change, it can reach any area, so we check the effect on controls before it goes live.
Can involve every area shown.
How we respond
A new team member. We onboard new users and administrators with enablement built around their role.
Often involves: Users & roles.
How we respond
A Sage Intacct release. A release can affect any area, so we review what it changes, what is worth adopting and what needs testing first.
Can involve every area shown.
How we respond
An optimization opportunity. For example in approvals and payables: we find where the environment and the process behind it can work better.
Often involves: Workflows, Payables, Reporting.
How we work with you
Support that makes the environment stronger.
- 01We learn your environment first
Configuration, integrations, reports and roles, so advice fits how you are built.
- 02We fix causes, not symptoms
A quick fix that creates a workaround is not a fix.
- 03We change things safely
Every change is understood for its effect on controls and reporting before it goes live.
- 04We leave knowledge behind
Administrators and users grow more capable over time.
- 05We keep improving
Releases, health reviews and optimization keep the environment current.
Keep Sage Intacct expertise close.
Tell us how your environment is built and where it is heading. We will talk through the support it needs.
Inherited an environment that is not working? Implementation Rescue & Reimplementation starts with the evidence.